Miffed At Irving

I am a little miffed at Irving because of a recent interaction I had with them. We need to have our boiler cleaned, but there's also a problem with the heat. When I called them I indicated as much and figured if they were coming out to look at it, they might as well clean it. When the guy arrived he said he wasn't prepared to clean it but was just there on a service call. I was bummed because this meant I had make another service call to have it cleaned. I called Irving to complain and the story they gave me was that the person on the phone mistakenly indicated on the service order that I just needed service, even though I clearly said I wanted it cleaned. How do you argue your way out of this?

I told them how I felt and that it was kind of a screw-up on their part, but that's probably as far as I'll get with this. I had to make another appointment, which means another trip for the tech at $100/hour. Ouch!

Oh well, what are you going to do? If I could clean the thing myself I'd do it, but I don't think I'm man enough to go there. We can't all be the Amazing PR Man, can we?

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Until the next time, thanks for reading, and thanks to Kennuth for the pic.